Aorta Sales

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AORTA SALES POLICIES AND PROCEDURES

PRIVACY POLICY 

Aorta Sales takes the privacy of its customers seriously and is committed to the following policy: -

The Information You Provide

In purchasing from Aorta Sales Ltd you will be asked at various stages to provide us with information about yourself, and your financial details needed to process payment for the goods you order. This will predominantly take place over the telephone. The only information collated will be that to allow Aorta Sales to process your order.  Financial details will not be stored by Aorta Sales following completion of a transaction.

We do not sell, trade, or rent your personal information to third parties.

 What We Use The Information For

The information you provide to us is used so that you the customer can get the most out of Aorta Sales Ltd services and products:

We also use your information to process your order; giving delivery details to our suppliers and processing payment through our secure banking facility.

 If you require any further assistance with regards to matters of privacy, then please do not hesitate to contact our Customer Services Department on This email address is being protected from spam bots, you need Javascript enabled to view it  If you wish to unsubscribe from receiving any marketing information from Aortasales.com then please e-mail This email address is being protected from spam bots, you need Javascript enabled to view it  

Consent

By disclosing information to us, you consent to the collection, storage and processing of that information by Aorta Sales Ltd. in the manner as set out in this policy.

By providing Aorta Sales Ltd. with your email and postal address you consent to receive communication from us about our latest products and special offers, which we think maybe of interest to you. The information may also be used to notify you of products and services of carefully selected third parties, which we think may be of interest to you.

   REFUND / RETURNS POLICY For Non-Faulty GoodsIf you have changed your mind you must return the item to Aorta Sales Ltd unused and in its original condition within 7 days for a refund. Each returned product must include all parts, accessories, instructions and packaging, etc.  All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.

Exceptions  We regret that we cannot accept returns if the non-faulty product does not arrive at Aorta Sales in a resalable condition.  In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.

For Faulty Goods If the product you have ordered is faulty you have 30 days in which to return it.  Parcels or items damaged in transit must be verbally reported to Aorta Sales Ltd on 0845 330 7992 before 3.00pm the next working day following delivery, and also by email to This email address is being protected from spam bots, you need Javascript enabled to view it within 3 days.  When returning faulty items we may still ask you to return goods yourself. On receipt Aorta Sales Ltd will pay you a reasonable postage amount for the return of the product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery) but it may be necessary for us to arrange to collect certain items via a courier.  Please obtain a proof of postage costs so we can reimburse you the full amount.  If the postage costs are going to exceed £10 please contact u on 0845 330 7992 for further advice.

Exceptions If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.

Refunds
We will not confirm that we have received your return.  After receipt of your goods we aim to issue refunds within 14 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.

Returns Address: 
Aorta Sales Ltd, Siena Court,The Broadway, Maidenhead. Berks, SL6 INJ

CANCELLATION POLICY If you wish to cancel an order please contact our Customer Services Team on 0845 330 7992. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.  This returns policy does not affect your statutory rights.

DELIVERY POLICY Standard UK Delivery Delivery in the UK Mainland will be by Royal Mail at the appropriate cost for the weight and size of the package.

Express UK Delivery (next day) Orders placed before 1pm will be available for express delivery by Royal Mail guaranteeing delivery for the next working day, at the appropriate cost for the weight and size of the package.

ExceptionsThere are however a few exceptions to the standard delivery terms. These are: UK islands, e.g. Isle of Wight, Jersey, Isle of Jura, etc. Northern Ireland. Parts of the Scottish Highlands. Parts of Scotland.  Many of our smaller products are dispatched via Royal Mail to the above areas and will still maintain the standard delivery status.  If this is not the case then a member of our customer services team will contact you on an individual basis to quote. Some larger items may incur an extra delivery charge.  If this is the case then a member of our customer services team will contact you to discuss the various options before the item is dispatched to you.

Non Delivered GoodsIf you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.  We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.

UK Offices  

 

                                        Aorta Sales Limited.                    Aorta Sales Limited.

                                        Siena Court,                                1 Farnham Road,

                                        The Broadway,                            Guildford.

                                        Maidenhead.                                Surrey       

                                        Berkshire                                     GU2 4RG 

                                        SL6 1NJ

   

                                             

To contact either office, please phone or fax:

Telephone: +44 845 330 7992            Fax: +44 118 9797142

 

 Head Office:    Aorta Sales Ltd - Siena Court, The Broadway, Maidenhead, Berkshire. UK. SL6 1NJ. 

 

Registered Office:  Aorta Sales Limited  14 Craufurd Rise, Maidenhead, Berks SL6 7LX. 

  

Company Reg. No. 5998311.                                       VAT Reg. No. GB 900 1066 87.

Maidenhead Office Directions:

Siena Court is located on the Broadway in the centre of Maidenhead Town next to an NCP car park and just a few minutes walk from a mainline railway station.

By Rail
From Maidenhead station, walk through the car park and turn left onto King Street . At the traffic lights on the corner, cross over the road and continue along the pedestrian only section of King Street until you reach The Broadway where the UCI Cinema will be on your left hand side. Turn right onto The Broadway, past the NCP and the next building on the left is Siena Court.

By Car from the M4
Leave M4 at Junction 8/9 and take the exit at the roundabout signposted to Maidenhead central. At the next roundabout, take the first exit to Maidenhead again and follow the road over another roundabout into the centre. As you pass the railway station on the left hand side, ensure that you are in the right hand lane and take the first filter turning right at the traffic lights into the Broadway. Move immediately into the far left hand lane, which will take you into an NCP where you can park. Siena Court is the next building after this NCP on the left hand side.

By Car from the M40
Leave the M40 at Junction 4 and take the A404 towards Marlow, Henley and Maidenhead. Continue along the dual carriageway ignoring the first exit until you reach a roundabout. Take the first exit towards Pinkneys Green and follow the road all the way into Maidenhead to a roundabout (approx 4 miles). Proceed straight over the roundabout toward the town centre and turn left at the traffic lights into the Broadway. Move immediately into the far left hand lane, which will take you into an NCP where you can park. Siena Court is the next building after this NCP on the left hand side.

Guildford Office Directions:

By Rail
From the Guildford railway station platforms, walk over the footbridge away from the town centre / main station entrance to the secondary station exit onto Guildford Park Road. Turn left and the Aorta Sales Limited office is 200 metres down on the left hand side, the last building on the left before the mini-roundabout.

By Car from the M25
Leave the M25 at junction 10 (signposted to London (SW), Kingston,. Guildford A3) and join the A3 towards Guildford. After about six miles, ignore the first two Guildford exits from the A3, but take the exit signed to Cathedral and University. At the immediate roundabout, take the second exit (towards Guildford city centre) and follow the directions "From A3 to office" below.

By Car from the A31 (Hogs Back)
Follow the A31 (Farnham Road) down the hill towards Guildford, (beware of the speed camera!). At the first mini roundabout, turn left. The Aorta Sales Limited office is the first building on the right hand side and parking in the station car park can be found by taking the first right turning.

By Car from the A3 south (Portsmouth)
Leave the A3 at the exit signed to Cathedral and University. Take the fourth exit at the first roundabout and pass under the A3. Take the third exit at the next roundabout (towards Guildford City Centre) and follow the directions "From A3 to office" below.

Car from the A322 or A323 from Bagshot or Aldershot
If approaching on the A322 or A323 from Bagshot or Aldershot, at the A3 roundabout take the exit signed to Portsmouth and turn off the A3 at the first exit (signed to Cathedral and University). At the immediate roundabout, take the second exit (towards Guildford city centre) and follow the directions "From A3 to office" below.

By Car from the A281 (Horsham) or A3100 (Godalming)
Leave the Guildford central gyratory system at the exit marked Farnham (A31). After crossing the railway bridge take the first turning right into Guildford Park Road  and the Aorta Sales Limited office is immediately on the right. Parking in the railway station car park can be found by turning first right again.

From A3 to office
After leaving the roundabout (directions above) keeping to the one road, continue along The Chase, Madrid Road and Guildford Park Road, passing the railways station entrance on your left. The Aorta Sales Limited office is the last building on the left hand side before the mini roundabout and car parking (in the station car park) can be found by turning left just before the building.

Milano Italy Office

Piazzale Biancamano, 8

20121 Milano

Italy

Tel: +39 02 6203 3009

Fax: +39 02 6203 4000

By Car:

From Milan Internal Ring:

• At Piazza Cavour turn right in Via Turati and then left to Moscova.
• Follow directions to Arena Civica
• Cross the square called Largo La Foppa and on the right corner you'll find Regus Biancamano.

By Air:

From Malpensa Airport:

• Follow A8 - exit Milan Certosa follow to Corso Sempione until the end
• Turn left to via Melzi d'Eril
• Turn left to the second traffic light and again right on the first traffic light.

By Public Transport:

From Railway Central Station:

• Follow directories to underground Linea 2 (green) direction Famagosta
• Get off at Moscova station follow the Moscova street directio Bastioni Porta Volta

You'll find Regus on the right corner.